Returns & Refunds

At Shapecurve, we want you to love every purchase. If for any reason you’re not completely satisfied, we’re here to help with cancellations, returns, and exchanges.

Order Cancellation

You may cancel your order anytime before it has been shipped or put into production (orders typically leave our warehouse within 2–3 business days after payment is processed). A full refund will be issued for any successfully canceled order. Once an item has been shipped, however, we’re unable to cancel it.

Returns

Customers have up to 30 days from the date of delivery to request a return. To qualify, items must be unused, in their original condition, and returned with the original packaging. Proof of purchase (such as your receipt or order number) is required.

Return Process

Step 1 – Request a Return/Exchange
Contact us at service@shape-curve.com with your order number. Our support team will review your request and, if approved, send you a Return & Exchange Authorization along with further instructions.

Step 2 – Send the Item Back
After receiving authorization, please ship the item to the address we provide within 7 days. We strongly recommend using a tracked shipping method with signature confirmation, so the delivery can be verified.

Please note: if a package is returned without tracking and gets lost in transit, we cannot issue a refund.

Step 3 – Receive Your Refund or Replacement
Once your return arrives, we’ll inspect it within 7 business days. If everything is in order, we’ll either process your refund or send out the replacement item.

Note: Please do not send products back to the shipping address directly. The correct return address will be provided via email once your request is approved.

 

If you receive an incorrect, damaged, or defective item, or if personalization details differ from what you submitted, please contact us right away at service@shape-curve.com. We’ll arrange a refund or replacement within 7 business days.

For returns that are not due to quality issues, customers are responsible for shipping fees.

When returns are caused by product quality or inaccurate descriptions, we will cover all associated costs.

Once a return label is issued, items must be shipped back within 14 days. No restocking fees will be applied.

If your order included a free gift or bonus item, you may return it with the package. If you choose to keep it, the item’s value will be deducted from your refund.

 

Refunds

When we receive and inspect your returned item, you’ll be notified by email. If the return is approved, a refund will be issued to your original payment method within 7 business days.

Missing or Delayed Refunds

If you haven’t seen your refund yet:

1. Recheck your bank account.

2. Contact your credit card company (posting times can vary).

3. Contact your bank, as processing times may delay the refund.

4. If you’ve done all of the above and still haven’t received your refund, please email us at service@shape-curve.com for further assistance.